1. General Provisions & Supplier Identification

These General Terms and Conditions govern all commercial and contractual relations between:

Atena Solution by Francesco Grillo
Registered Office: Via Bruno Buozzi 84, 06030 Bastardo di Giano dell’Umbria (Perugia), Italy
VAT Number: IT03657910547 — REA: PG-304724 — Certified Email (PEC): atenasolution@pec.it
Commercial Email: commerciale@atenasolution.it — Technical Support: shop.atenasolution.it

and any professional, corporate client (B2B) or consumer (B2C) purchasing digital services, hosting plans, software licenses, or consulting packages.

2. Scope of Services & Digital Offerings

Atena Solution provides high-end digital technology solutions, including but not limited to:

• Custom Web & eCommerce Development: Design, coding, configuration, and maintenance of PrestaShop, WordPress, and WooCommerce platforms.
• Software & Digital Products: PrestaShop proprietary modules, software extensions, and digital licenses delivered electronically via shop.atenasolution.it.
• High-Performance Cloud Web Hosting: Managed hosting environments on dedicated NVMe enterprise servers powered by Hetzner data centers and Plesk control panels.
• Specialized Consulting & SEO: Strategic 1-on-1 technical audits, search engine optimization, and e-commerce growth mentoring.
• 2.5. Technical Support & Ticket System: Technical assistance for troubleshooting, server configuration, and license support is provided EXCLUSIVELY through the Ticket system of shop.atenasolution.it (Technical Assistance & Ticket Atena Solution). Technical support is not provided via email or telephone.

3. Orders, Purchase Proposals & Contract Formation

Orders placed via shop.atenasolution.it or confirmed formal estimates constitute binding purchase agreements upon electronic confirmation by Atena Solution. Digital goods and licenses are provisioned automatically upon successful payment.

4. Pricing, Billing & Payment Methods

All prices are clearly stated in Euros (€). Accepted secure payment methods include:

• Credit and Debit Cards: Processed through secure, PCI-DSS compliant Stripe gateways with 3D-Secure authentication.
• PayPal: Secure electronic wallet processing.
• SEPA Bank Wire Transfer: With service activation upon bank credit confirmation.

Electronic tax invoices are automatically issued in compliance with Italian and European fiscal regulations.

5. Technical Support Policy & SLA

To guarantee prompt handling and complete tracking of requests, technical support is provided exclusively via the official ticket system at shop.atenasolution.it. No technical interventions are handled via telephone, social media, or generic contact forms.

6. Right of Withdrawal & Cancellation Policy

In accordance with Article 16 of EU Directive 2011/83/EU on Consumer Rights:

• Digital Content & Software Licenses: The 14-day statutory right of withdrawal does not apply once digital activation keys have been provided or software downloaded with the consumer’s prior express consent.
• Custom Tailored Services: Tailor-made development or customized consulting services are non-refundable once execution has begun upon client approval.
• Hosting Services: Annual hosting subscriptions may be canceled before renewal via written notice or customer portal request.

7. Warranties & Limitations of Liability

Atena Solution warrants that software modules and custom developments conform to stated technical specifications. Due to the inherent nature of internet software, no warranty is provided for conflicts caused by third-party plugins, unauthorized code modifications, or third-party server hosting limitations.

8. Privacy & Data Protection (GDPR)

Personal data is processed strictly in compliance with EU Regulation 2016/679 (GDPR). For full details, please review our Privacy Policy and Cookie Policy.

9. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with Italian and European Union Law. For any disputes arising with business clients (B2B), the Court of Spoleto (Perugia, Italy) shall have exclusive jurisdiction. Consumers benefit from mandatory protections under their country of residence and the European Online Dispute Resolution (ODR) platform.